Troubleshooting WiFi connectivity

If the app is unable to find the pedal, follow these steps:

1. Validate that you have a 2.4ghz WiFi network with either WPA2 or WPA3 encryption. WEP, WPA, and WPA / WPA2 mixed mode will NOT work — they are insecure and unsupportede

2. Unplug the pedal and plug it back in.

3. Ensure that bluetooth is enabled for your phone.

   1. For iOS, ensure that you've clicked "Allow new connections" on the bluetooth settings screen.

4. Ensure that you've granted all necessary permissions to the app.

   1. For iOS, you must grant bluetooth permissions.

   2. For Android, you must grant location services and bluetooth permissions. Teleport does not collect or use your location information. It's simply required for Android to allow the pedal to connect to your phone.

5. Try restarting your router.

6. If your pedal has been registered previously, initiate a factory reset on the pedal itself.

Connect to your phone's WiFi hotspot

You can use your phone's WiFi hotspot to connect your Teleport to the internet.

Like most smart devices, The teleport pedal operates on a 2.4 GHz WiFi network. Most hotspots are 5GHz by default, but have a setting to switch to 2.4 Ghz.

iPhone

In iOS, this setting is called "Maximum Compatibility." Be sure to click it in your personal hotspot settings.

Android

On Android devices the location can vary, but it's usually under settings > network > hotspot > extend compatibility. Some devices actually list the 2.4 Ghz option on the phone's hotsport settings in internet or connections menu area.