> For the complete documentation index, see [llms.txt](https://guitargate-labs.gitbook.io/teleport-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guitargate-labs.gitbook.io/teleport-docs/support-and-faqs/interactive-blocks.md).

# Troubleshooting WiFi connectivity

If the app is unable to find the pedal, follow these steps:

1. Validate that you have a 2.4ghz WiFi network with either WPA2 or WPA3 encryption. WEP, WPA, and WPA / WPA2 mixed mode will NOT work — they are insecure and unsupportede
2. Unplug the pedal and plug it back in.
3. Ensure that bluetooth is enabled for your phone.
   1. For iOS, ensure that you've clicked "Allow new connections" on the bluetooth settings screen.
4. Ensure that you've granted all necessary permissions to the app.
   1. For iOS, you must grant bluetooth permissions.
   2. For Android, you must grant location services and bluetooth permissions. Teleport does not collect or use your location information. It's simply required for Android to allow the pedal to connect to your phone.
5. Try restarting your router.
6. If your pedal has been registered previously, initiate a factory reset on the pedal itself.

### Don't see your WiFi network?

Your Teleport only detects 2.4GHz networks — it can't see 5GHz ones at all. The pedal does the scanning, and the app just shows you whatever the pedal found, so if your network isn't in that list, your router probably isn't broadcasting a 2.4GHz signal under the name you expected.

A few things to check:

* **Look for a second network name.** Some routers broadcast the 2.4GHz and 5GHz bands as two separate networks, often with the 5GHz one labeled with "5G" or "5GHz" at the end — for example "MyWiFi" and "MyWiFi\_5G." If the name you normally use isn't showing up, look for the other one; the plain name without "5G" in it is usually the 2.4GHz band.
* **If there's no second name to find**, your router may have its 2.4GHz radio turned off, or it's using "band steering" (see below) under a name you don't recognize. Log into your router's settings and check that 2.4GHz is enabled. Every router brand's settings look a little different, so a search for "\[your router brand] enable 2.4GHz" will usually get you there fast.
* **One network name covering both bands is normal and usually fine.** Many newer routers use "band steering" to combine 2.4GHz and 5GHz under a single name and automatically put each device on the best band for it. In that case the pedal should find it without you doing anything — that single name already carries the 2.4GHz signal it needs.

{% hint style="info" %}
Only WPA2 and WPA3 security are supported. Older types like WEP, WPA, or a mixed WPA/WPA2 mode won't work — that's also a setting you can usually change in your router's admin page.
{% endhint %}

### Double-check your WiFi password

The most common reason a pedal connects and then immediately drops back to the network screen is a mistyped password. There's no keyboard on the pedal itself, so you're always typing it on your phone — which makes it easy to miss a character without noticing.

A few things worth checking before you try again:

* **Case matters.** WiFi passwords are case-sensitive, and phone keyboards love to auto-capitalize the first letter you type. If your password is supposed to start with a lowercase letter, double-check autocapitalize didn't sneak a capital in there.
* **Type it from the source, not from memory.** If you're not 100% sure of the password, pull it up from wherever it's written down — the sticker on the bottom or back of your router is a common spot — rather than typing it from memory.
* **Watch for lookalike characters.** Passwords that mix `0` (zero) with `O` (the letter), or `1` (one) with `l` (lowercase L) and `I` (capital i), are the easiest thing to mistype.
* **Watch for a stray space.** If you copied and pasted the password from a notes app or email, check that you didn't grab an extra space at the beginning or end.

If you've confirmed the password is right and the pedal still won't connect, try restarting your router — occasionally it needs a nudge to accept a new device.

### Connect to your phone's WiFi hotspot

You can use your phone's WiFi hotspot to connect your Teleport to the internet.

Like most smart devices, The teleport pedal operates on a 2.4 GHz WiFi network. Most hotspots are 5GHz by default, but have a setting to switch to 2.4 Ghz.

#### iPhone

In iOS, this setting is called "Maximum Compatibility." Be sure to click it in your personal hotspot settings.

#### Android

On Android devices the location can vary, but it's usually under settings > network > hotspot > extend compatibility. Some devices actually list the 2.4 Ghz option on the phone's hotsport settings in internet or connections menu area.