> For the complete documentation index, see [llms.txt](https://guitargate-labs.gitbook.io/teleport-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guitargate-labs.gitbook.io/teleport-docs/support-and-faqs/faqs.md).

# FAQs

<details>

<summary><strong>Do I need a subscription to use teleport?</strong></summary>

No, Teleport does not require a subscription! Free accounts can keep up to 25 songs in the cloud, and pedal owners get a bigger sync limit of 250 songs, subscription or not. If you need more room, delete songs you don't need anymore, or join All-Access or the Pro Plan for unlimited cloud storage.

</details>

### Getting Started

<details>

<summary><strong>How do I register my pedal?</strong></summary>

See [Quickstart](/teleport-docs/getting-started/quickstart.md)

</details>

<details>

<summary>Why can't I see my WiFi network?</summary>

See [Troubleshooting WiFi connectivity](/teleport-docs/support-and-faqs/interactive-blocks.md)

</details>

<details>

<summary><strong>Why isn't my WiFi password working to connect my pedal?</strong></summary>

[Troubleshooting WiFi connectivity](/teleport-docs/support-and-faqs/interactive-blocks.md)

</details>

<details>

<summary>Why c<strong>an't I connect to my phone's WiFi hotspot?</strong></summary>

See [Troubleshooting WiFi connectivity](/teleport-docs/support-and-faqs/interactive-blocks.md)

</details>

<details>

<summary><strong>Why can't the app find my pedal during registration?</strong></summary>

Ensure you have:

* Your pedal plugged in
* A phone with the app installed
* 2.4 GHz WiFi credentials
* Bluetooth and permissions enabled

Go to **My Pedal → Register**. If the pedal isn't detected, unplug and replug it. If this pedal is still linked to another account, the previous account needs to remove it first (**My Pedal → Settings → Remove pedal from account**) before it can be set up on yours — a factory reset on the pedal alone doesn't unlink it.

</details>

## Using your Teleport

<details>

<summary><strong>How do I download the latest firmware?</strong></summary>

Open the Teleport app and go to **My Pedal → Settings (gear icon)**. If an update is available, click **Update Now**. The pedal will download and install the latest firmware, then restart automatically.

</details>

<details>

<summary>How do I a<strong>djust the footswitch height?</strong></summary>

Yes, you can adjust the footswitch height. Gently use a tool to twist the securing nut, raising or lowering the footswitch. Avoid overtightening to prevent damage.

</details>

<details>

<summary><strong>How do I download a song to my computer?</strong></summary>

In the Teleport app, tap the archive icon next to a song to download a compressed `.zip` of all tracks, including individual WAV dubs.

</details>

<details>

<summary><strong>How do I imported my downloaded song into a DAW?</strong></summary>

Unzip the downloaded archive from the app. Each track is in a separate WAV file, time-synced for easy drag and drop into any DAW (e.g., Logic, Pro Tools, Ableton) for editing. Each track aligns automatically via timestamp metadata.

</details>

<details>

<summary><strong>How many dubs are allowed per track?</strong></summary>

Teleport does not limit the number of overdubs per song. You can record as many layers as your storage allows. Delete old songs to free up space, or join All-Access or the Pro Plan for unlimited cloud storage.

</details>

<details>

<summary><strong>How many different people can add to a track?</strong></summary>

There is no limit to the number of collaborators. Anyone with your song link can download, add overdubs, and re-upload. Each version maintains a clear version history.

</details>

<details>

<summary><strong>How many songs can my pedal hold?</strong></summary>

Your Teleport pedal can store up to **60 songs**. To add more, delete older songs or transfer them to the cloud via the app.

</details>

<details>

<summary>How can I r<strong>evert song defaults to factory settings?</strong></summary>

Yes. Factory reset your pedal or manually change your settings (inputs/outputs, tempo, drum kit, etc.) and save as new defaults. There’s no automatic “reset to factory” for song defaults.

</details>

<details>

<summary><strong>How do I factory reset my pedal?</strong></summary>

See [Factory Resetting your Pedal](/teleport-docs/support-and-faqs/openapi.md)

</details>

<details>

<summary>Why <strong>can't hear any sound coming out of my pedal?</strong></summary>

Follow these steps:

1. Ensure the pedal is powered on and active.
2. Check for a track with audio (look for a green light).
3. Verify cables and amp connections.
4. Check that the volume is up and routing is correct.

</details>

<details>

<summary><strong>My pedal lost internet connection. What do I do?</strong></summary>

If the WiFi icon is red or yellow:

* Unplug and replug the pedal
* Go to **Menu → Network Connection → Change WiFi**
* Consider a factory reset if issues persist — this pedal stays linked to your account, so you'll just need to reconnect it to WiFi from the app afterward

</details>

<details>

<summary><strong>What are the numbers to the left and right of the tracks?</strong></summary>

These numbers indicate routing:

* The **left number** is the input channel.
* The **right number** is the output channel.

You can change these to customize input and output.

</details>

<details>

<summary><strong>What does "set song defaults" mean?</strong></summary>

“Set song defaults” lets you create a template for new songs, including:

* Input/output routing
* Tempo
* Drum set

New songs will automatically load these settings.

</details>

<details>

<summary><strong>What is a parent/child song?</strong></summary>

Teleport tracks song lineage. When you download a song, add a part, and re-upload, the new version becomes a **child**; the original is the **parent**. This ensures clear collaboration and version history.

</details>

<details>

<summary><strong>When I publish a song, what rights do I have to it? Do I own it?</strong></summary>

Yes, you retain full ownership of your songs. Publishing allows others to listen, download, and collaborate based on your permissions (public or private). You remain the rights-holder of your music.

</details>

<details>

<summary>I'm hearing a lot of static &#x26; noise from my pedal. Is that normal? Could it be a power issue?</summary>

No, it is not normal. Please make sure that you are using a dedicated 9v center negative power supply that is supplying 200ma. Many power supplies have ma settings, and many default to under 200. It is also a very common issue for digital and analog pedals to make unwanted noise when sharing the same power supply. Please make sure your teleport ihas it's own dedicated, grounded power.

</details>

## Account Management

<details>

<summary><strong>How can I delete my user account?</strong></summary>

Please see [Deleting your account](/teleport-docs/deleting-your-account.md)

</details>